Chief Learning Officer, IBM
Guillermo Miranda is a seasoned executive with extensive experience working in multinational environments, focused on organizational development and people performance acceleration. He has a proven record as being an innovator, a team player and a deal-maker who drives optimization initiatives and projects in large, global and complex organizations.
He is currently IBM’s Chief Learning Officer, in charge of reinventing the end-to-end education and skills enablement practices and platforms across the global enterprise. Before this role, he was the People & Talent Head (CHRO) for IBM Digital Business Group, driving a new organizational culture and revamping the overall engagement and customer relationship management processes for the digital sales and marketing teams in IBM. His previous assignment was based in Kenya, Nairobi as the HR Regional Director to lead the talent management and workforce expansion in IBM’s fastest growing territory: Africa and the Middle East.
Between 2008 and 2011, Guillermo was the Chief Human Resources Officer at the Inter- American Development Bank Group. Based in Washington D.C., he had overall responsibility for people processes and organizational development programs and initiatives -including pension and post retirement benefits- for all Bank operations across Latin America and the Caribbean.
Prior to joining the IDB Group, he was an HR executive at the IBM Corporation, based in Vienna, Austria. He was in charge of Talent and Workforce Management for IBM Northeast Europe. He had responsibility for external recruiting, internal staffing, resource planning and allocation, restructuring and reorganizations, workforce models and university relations for a region that comprises operations in 42 countries, including the mature markets of Germany and
the UK as well as the more fluid markets of Russia and Eastern Europe.
He joined IBM in Lima, Peru in 1997, and was subsequently based in Miami and New York. His experience includes leading the global HR function for the sales centers at ibm.com, managing the Sales Incentives and Commissions policies and processes for IBM Latin America, driving Compensation & Benefits for IBM Andean and being the HR Manager for IBM Peru & Bolivia. Previous to his work at IBM, he was the CHRO of the Internal Tax Agency in Peru (SUNAT) and the Legal Counsel of the Peruvian National Television and Broadcasting Company (TNP).
He has presented in multiple business forums and human resources conferences across Latin America, the United States, Europe, Middle East and Africa. He is a Future Trends Fellow of the Bankinter Innovation Foundation and sits on the Board of Directors of IPCOM Global LLC.
Guillermo holds a Master’s degree in Business Administration from the Deusto University in San Sebastián, Spain, and received a Juris Doctor degree from the Pontificia Universidad Católica del Perú. He is married, and currently lives in Washington DC with his wife Talia and their three children: Luciana, Rodrigo and Tiago.